If you have a question which has not been answered below or wish to find out more about our services please contact a member of our team on +44 (0)1438 747111 or email us at [email protected]
If you have a question which has not been answered below or wish to find out more about our services please contact a member of our team on +44 (0)1438 747111 or email us at [email protected]
• Rugged metal construction withstands harsh conditions.
• Wear and chemical resistant surfaces.
• Sealed up to IP68K to prevent liquid and dirt ingress.
• Industrial grade components withstand shock, vibration and extreme temperatures.
• IP and NEMA are international classification systems for the sealing effectiveness of enclosures of electrical equipment against the intrusion into the equipment of foreign bodies (i.e. tools, dust, fingers) and moisture.For more information please refer to the official IP and NEMA web sites:
• IP Ratings: http://www.euroboxenclosures.co.uk/IP-Ratings-Explained.html
• NEMA Ratings: http://www.ruggedpcreview.com/3_definitions_nema.html
• Bezel mount units are designed to be panel mounted from the front.
• Uncased units are fixed from underneath the panel.
• Cased units are free standing.
• All keyboards and trackerballs are covered by up to a 5 year return-to-base warranty.
• All computer products are covered by up to a 3 year return-to-base warranty.
• A resistive touchscreen uses two layers, one coated with conductive material, the other with resistive material.
• The two layers are separated by almost invisible microdots.
• An electrical current runs through the two layers while the monitor is operational.
• When a user touches the screen, the two layers make contact in that exact spot.
• The change in the electrical field is noted and the coordinates of the point of contact are calculated by the computer.
• A capacitive touch screen has a layer that stores electrical charge, placed on the glass panel of the monitor.
• When a user touches the monitor with his or her finger, some of the charge is transferred to the user, so the charge on the capacitive layer decreases.
• This decrease is measured in circuits located at each corner of the monitor and the position of the touch is calculated.
• Resistive touchscreens are a more cost effective option and can be used with gloved hands or a stylus, but are more susceptible to damage.
• Capacitive touscreens offer better durability and clarity, but require the screen to be touched by hand and are therefore not recommended for environments where PPP is required.
The Serial No can be found on the side or rear of the CKS product above the Product ID, and is a six digit number. The Serial No is outlined in red in the picture below.
Please include as much detailed information as possible when filling out the fault description. Having as much information as possible helps us help you!
This information can include:
Temperature of Environment
Is the fault persistent or intermittent?
If the fault is persistent try and state exactly what the user is doing when this fault occurs.
Is the unit set up to reboot at a certain time?
Is the unit powered by a UPS (Uniterruptable Power Supply)?
The Repair PO No is your own (the customers) Purchase Order number for the repair.
If you have already raised a purchase order for the repair before submitting this form, use the Purchase Order number as your Repair PO number as we will then reference this in future making it easier for you manage the repair within your own system.
Accessories can and do include: Power Cables, Network Cables, Driver Discs , EPG Kits, Gloves.
If the product is sent to CKS Global Solutions Limited with accessories that are not listed on the RMA form, the product may be sent back without the accessories that weren’t listed.
The Product ID can be found on the side or rear of the CKS product. The Product ID is outlined in red in the picture below.